Privacy Policy

We, Urbem Forests Associação (Portugal) — owners of the brand “Urbem” urbem.co and herein referred to as Urbem — receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information, any information you indicate in our contact form. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); comments, feedback, product reviews, recommendations, and personal profile. We may contact you using the personally identifiable information mentioned.

When you contact us on our website, as part of the process, we collect personal information you give us such as your name, telephone and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  • To provide, operate and market the Services;
  • To provide customer assistance and support;
  • To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our marketing and respective services;
  • To comply with any applicable laws and regulations.

Our website is hosted on ChemiCloud servers (see their legal documentation and privacy policy). ChemiCloud.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through ChemiCloud’s data storage, databases and the general ChemiCloud applications. They store your data on secure servers behind a firewall.

Our website also uses Google Cloud services and MailChimp to store data. They store your data on secure servers behind a firewall.

We may contact you to notify you regarding your account, to discuss our services, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national or regional laws, and any agreement we may have with you. For these purposes we may contact you via email, forms, telephone, text messages, and postal mail.

The legal basis for the processing of your data will be our prevailing legitimate interest (pursuant to Article 6(1)(f) EU General Data Protection Regulation, “GDPR”). 

Cookies

This website may use so-called cookies. A cookie is a small file that may be installed on your computer when you visit a website. Cookies are generally used to provide site visitors with additional functionality within the site. They may for example be created to keep track of your visit and support your navigation on the website, help you resume where you left off and/or remember your preferences and settings when you visit the website again. Cookies cannot access, read or modify any other data on your computer.

Most of the cookies used on this website are so-called session cookies. They are automatically deleted once you leave the website. On the other hand, persistent cookies remain on your computer until you delete them in your browser. We use persistent cookies to recognise you when you visit this website the next time.

If you want to control the cookies installed on your computer, you can modify your browser settings so that it notifies you when a website wants to install a cookie or you can block cookies altogether. You can also delete cookies that have already been installed on your computer. Refer to the ‘Help’ function within your browser for more information on how to perform these steps.

Please note, however, that disabling cookies might affect your online experience and/or prevent you from taking full advantage of our website.

For a full disclosure of our cookie policy, please click here

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies to help us analyse how you use this website. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If this website anonymises IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You can prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it: http://tools.google.com/dlpage/gaoptout

Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Service (https://www.google.com/analytics/terms/us.html) or at the Google Analytics Privacy Overview (https://support.google.com/analytics/answer/6004245). Please note that on this website, Google Analytics is supplemented by “gat.anonymizeIp();” to ensure anonymised collection of IP addresses (IP masking). 

Communication of Personal Data to Third Parties

Within the scope of its activity, we may use third parties to provide certain services (located inside or outside the European Union), which may, in some situations, imply access by such entities to data of our users. We may share your personal information or other information for the following reasons:

  • With other companies providing services to us: We share personal data with outside contractors who perform services and functions under our direction and on our behalf – such as the legal team providing legal support to the company, the accounting office and insurance companies with policies in place on behalf of Urbem. These external service providers may, for example, provide you with services, verify your identity, send you advertisements for our products and services, or provide customer support.
  • With other financial institutions that we partner with to create and deliver a product or service together: We share personal data with other financial institutions that we partner with to create and deliver a product together. These financial institutions may only use this information to market and provide related products with Urbem unless you have given your consent for other uses.
  • With other third parties for business purposes or as permitted or required by law: We may share information about you with others for the business purposes of Urbem or as permitted or required by law – including with the Instituto dos Mercados Públicos do Imobiliário e da Construção (IMPIC), Courts, Tax Authority – including if we need to do so to comply with a law, legal process or regulation; law enforcement authorities or other government officials or third parties in accordance with a subpoena, court order or other legal process or requirement applicable to Urbem, if we believe in our sole discretion that disclosure of personal data is necessary or appropriate to prevent physical harm or financial loss or is associated with an investigation of illegal, suspicious or actual activity; to investigate violations or enforce a user agreement or other legal terms applicable to any Service; to protect our property, services and legal rights; to support our audit, compliance, and business administration functions.

If there is a need to share data as described above, Urbem undertakes the necessary and appropriate measures to ensure that entities that have access to such personal data are reputable and offer high guarantees at this level, which will be duly enshrined and enshrined in a contract to be entered into in writing between Urbem and the third party(ies).

In fact, any entity subcontracted by Urbem will treat the personal data of the Clients, on their behalf and on their behalf, in order to take the necessary technical and organisational measures to protect the personal data against accidental or unlawful destruction. , accidental loss, alteration, diffusion or unauthorised access and against any other form of unlawful treatment.

In either case, Urbem remains responsible for the processing of personal data.

Where necessary, and in connection with the contracting of third parties by Urbem, personal data may be transferred outside the European Union, under the terms and conditions permitted by applicable law.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting and are available directly on the website.

Contact Information

If you would like us to: stop processing your data, access, correct, amend or delete any personal information we have about you, you are invited to contact us via email at management@urbem.co or send us mail to:

Urbem Forests Associação
Rua da Senhora do Monte 20, 1°Esq,
1170-360 Lisboa,
Portugal.